shipping & returns

shipping policy

Free Ground Shipping Offer

 

Enjoy free ground shipping on eligible purchases made in the continental U.S. No adjustments to prior purchases. Cannot be redeemed or exchanged for cash. Offer is automatically applied at checkout. Offer terms and duration, and delivery times are subject to change without notice.

Shipping Terms

Merchandise ordered can be shipped to all 50 U.S. states,  we currently do not ship purchases internationally.

Shipping and Delivery

We offer three shipping methods for online orders:

(1) Standard ground shipping (2) 2-Day Delivery, and (3) Next-Day Delivery.

Standard Ground Shipping:

$5.00 (flat rate) for orders totaling less than $25.00

FREE for orders $25 or more

3-5 Business Days

2-Day Delivery:

$20.00 (flat rate)

2 Business Days**

Next Day Delivery:

$30.00 (flat rate)

Next Business Day***

* Delivery times are approximate. Saturdays, Sundays, and holidays are not considered Business Days.

** Orders received before 11:59 AM PST should ship that same day; orders received after 11:59 AM PST should ship the next Business Day.

*** $5.00 (flat rate) for all standard ground shipping orders in the U.S. Free standard ground shipping on orders of $25.00 or more. 

*Please note, our carriers are doing their best to get your orders to you on time, but please plan ahead to ensure on-time delivery. The dates above are not guaranteed.

Please also be advised that due to COVID-19 precautions and increased shipping volumes, you may experience delays in receiving your order. This applies for all of our delivery methods (including Standard Ground Shipping, 2-Day Delivery and Overnight Delivery). We are committed to ensuring that your shopping experiences result in complete satisfaction, and sincerely regret any disappointment you may have encountered.

While we hope the delays don’t change your mind about your order, we want to let you know about your options:

  • If you wish to cancel an order that has not yet shipped, please contact us at orders@versosa.com or leave a message on our contact page.

  • If your order has already shipped, check back here for tracking updates. You will have the option to return your order at a later date. See our updated return policy here.

As always, our primary goal is to keep our customers, our employees and our community safe. If you have any questions or concerns, please feel free to contact us at orders@versosa.com

return & exchange policy

It is our mission to make products that are natural, gentle, organic and luxurious. Most of all, we want you to love them! If you find that our amazing products do not meet your standards, please reach out to us. We accept returns within 14 days of receipt. We will offer a full refund excluding shipping upon receipt of the item with all contents in its original product packaging in new condition. If a product is received damaged please keep the product packaging/package sealed and return unopened. A return shipping label will be provided.

 

We currently do not accept exchanges.

Versosa